Support

Telephone Support : 020 8241 0077 / Email Support : support@rbauk.com

If you wish to register your company with RBA, you can click here to visit the registration page.

With the exception of Retailer Express and Retailer Solo, all RBA products are offered with a comprehensive support agreement. This support agreement gives you access to a catalogue of resources, telephone, email and remote support, and free software updates on demand.

As well as being able to call or e-mail our helpdesk, all registered users can access the following online resources:

• Software Manuals and other Documentation
• Application Notes on special software features
• Report templates
• Driver Downloads
• Training / Instruction Videos

We also keep our Registered clients up to date with developments to the software and new features on a regular basis.

Telephone Support Hours

RBA have a superb telecommunications system that allows any of our support technicians and office staff to answer calls from a number of offices around the country, so your call should get answered quickly and professionally. But should your call be diverted to our answering service, please leave a message as this also will be forwarded onto our support desk and dealt with promptly.

Our main office opening hours are: Monday to Friday –  9:30am till 5:00pm.

Out of hours

RBA do offer support outside of our normal office hours and do not charge any extra for this service provided it is not abused.

As with our normal support procedure you should contact the main telephone number and leave a message. This will be forwarded to a number of technicians and should get answered promptly. For very urgent enquiries, log into the support site above for access to mobile support contact numbers.

Contact details

Tel: 0208 241 0077
Fax: 07092 274 946
Email: support@rbauk.com

Remote support

To enable us to connect to our clients systems to help and support them, RBA use Splashtop.

Anti Virus

We have teamed up with Trend, specialists in Anti Virus for business, to supply an anti virus solution compatible with our Retailer software, click the link below to install your anti virus solution.

Trend AntiVirus

Preparing for the GDPR

The GDPR (General Data Protection Regulation) is coming next year, and a clear strategy for preparation ahead of time is very important.

The ICO has issued 12 steps that should be taken now, ahead of the GDPR becoming fully fledged legislation in May 2018.

GPDR – 12 steps you should take now

Postcode look-up

Wouldn’t you love to be able type in a postcode and have all the house numbers and names appear for that road? That would make customer entry so much faster and less error prone. That’s why we work with Loqate’s (previously PCA Predict) address look-up solution, it can be directly integrated into Retailer. Click the link below for more details.

Loqate

Email to Text Message integration

The Retailer system is able to email your customers at the click of a button, you can create a list of default email responses and edit the content at the point of sending. We can also send these emails as text messages. Click the link below for more information.

FastSMS

Spread your RBA Support Costs

You can now pay your annual support costs monthly by Direct Debit

Complete the form below and send the original signed document to us and we will set this up for you

RBA Direct Debit Mandate Form

bira membership

As a member of bira, you will be joining a not-for-profit retail community, which exists to support independent retailers. You will get access to a range of preferential services and specially negotiated discounts, including the best rates for card processing and business banking. To find out more visit www.bira.co.uk/memberservices

bira Online Application Form
bira Direct Debit Form

bira bank

As the only trade association owned bank in the UK, bira bank provides bira members with special rates on savings and borrowing, including finance for RBA solutions. To find out more visit www.birabank.co.uk

bira bank Finance Application Form