Support
Support
All users click here to visit the registration page for access to..
- Getting Started Guides
- Software Manuals and Help Guides
- Application Notes on special software features
- Report templates
- Driver Downloads
- Training / Instruction Videos
NB: Interactive help guides are available in the RBA system by pressing Alt+F1 while on the screen you want help for.
Telephone Support: 020 8241 0077
Email Support: support@rbauk.com
We also keep our Registered clients up to date with developments to the software and new features on a regular basis.
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Telephone Support Hours
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RBA has a superb telecommunications system that allows any of our support technicians and office staff to answer calls from a number of offices around the country, so your call should get answered quickly and professionally. But should your call be diverted to our answering service, please leave a message as this also will be forwarded onto our support desk and dealt with promptly.
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Out of hours
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RBA does offer support outside of our normal office hours and does not charge any extra for this service provided it is not abused.
As with our normal support procedure, you should contact the main telephone number and leave a message. This will be forwarded to a number of technicians and should get answered promptly. For very urgent enquiries, log into the support site above for access to mobile support contact numbers.
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Contact details
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Tel: 0208 241 0077
Fax: 07092 274 946
Email: support@rbauk.com
Remote support
To enable us to connect to our clients’ systems to help and support them, RBA uses Splashtop.
Cloud backup
We have partnered with iDrive to offer a comprehensive and competitively price cloud backup solution. They offer several packages to suit your needs and storage enough for your Rba backups as well as any other important files you may need to secure.
We can offer an installation and setup service for clients that need it and clients that subscribe via the links on this page will receive this at a discounted rate.
Anti-virus
We have teamed up with Trend, specialists in Anti Virus for business, to supply an anti-virus solution compatible with our Retailer software. Please contact RBA to purchase this service. Click the link below to install your anti-virus solution and manage your on-line account via the control panel.
Preparing for the GDPR
The GDPR (General Data Protection Regulation) is coming next year, and a clear strategy for preparation ahead of time is very important.
The ICO has issued 12 steps that should be taken now, ahead of the GDPR becoming fully fledged legislation in May 2018.
Postcode Lookup
Wouldn’t you love to be able to type in a postcode and have all the house numbers and PCA RGB FullColour Logonames appear for that road? That would make customer entry so much faster and less error-prone. That’s why we work with Loqate’s (previously PCA Predict) address look-up solution, it can be directly integrated into Retailer. Click the link below for more details.
Email to Text Message integration
The Retailer system is able to email your customers at the click of a button, you can create a list of default email responses and edit the content at the point of sending. We can also send these emails as text messages. Click the link below for more information.
Spread your RBA Support Costs
You can now pay your annual support costs monthly by Direct Debit.
Complete the form below and send the original signed document to us and we will set this up for you.
bira membership
As a member of bira, you will be joining a not-for-profit retail community, which exists to support independent retailers. You will get access to a range of preferential services and specially negotiated discounts, including the best rates for card processing and business banking. To find out more visit http://www.bira.co.uk/memberservices/.
bira bank
As the only trade association owned bank in the UK, bira bank provides bira members with special rates on savings and borrowing, including finance for RBA solutions. To find out more visit http://www.birabank.co.uk/.
Other useful support information
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Overview
We are an EPOS software development company. For over 20 years we have provided EPOS software and hardware to a range of companies including DIY, Hardware, Cookshops, Locksmiths, Ironmongers, Clothing, Security, Cycling and many more…
Latest News
Keep up to date with all the latest news from RBA by visiting our News page.Accreditations
